Although the hosting service offered by the different companies seems the same, every provider has a personalized platform with its own modifications and different ways to accomplish given operations. For this reason, an information-laden knowledge base would be amazingly useful both for persons with little or no experience and for technically accomplished users who will ultimately discover how specific tasks are executed, but will waste time in the meantime. The objective of such a knowledge base is to help make the service fast and simple to use, sparing users both time and effort. The consequence is more gratified clients, as they can effortlessly find the information they’re looking for, and less work for the customer support team members, because usually the majority of the queries and problems that customers have are already enumerated in the knowledge base. Given that the articles themselves are well-written and encompass more topics, you’ll be able to find out more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Hosting
All shared hosting that we offer include an elaborate knowledge base where you can find everything you need to know in regard to your hosting account. Regardless of whether you are intending to create a new database, to forward a domain name by means of an .htaccess file or to create an email address on your computer or phone, you can just read our step-by-step help articles and all the info that you require will be there. When you open a specific section of your Hepsia hosting Control Panel, you will see articles that are dedicated to the features that you can access through it. In case you would like to check the full article collection and get informed about all the features that Hepsia is offering, or simply to read general information about the hosting service, you can explore the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve tried our absolute best to encompass any problem that you might experience, but if you do not find the information that you’re seeking, you can always contact us, as our client support team representatives are on duty 24/7/365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which comes with our semi-dedicated servers, will allow you to access the detailed online documentation that we’ve prepared for you. The articles contain generic information on our web hosting services, instructional tutorials about the different functions that you can access, together with troubleshooting instructions that can help you rectify common problems that you might bump into. The topics that we’ve covered encompass basically everything, from basic things such as how to host a new domain name in your account, to more complex ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a specific Control Panel section will always be available in the right corner of the page that you’re on, while the whole article list can be accessed through the dedicated Help section.