A live chat is one of the many channels of communication offered by some hosting suppliers as part of their support service. Determined by the provider, the chat is used for pre-sales, billing and/or tech assistance. This method of contact is quicker than a support ticket and it will make it much less likely to misspell or misunderstand a word compared to a phone call with a representative. What's more, if the trouble that you have requires some time to be investigated and resolved, you're able to do something different in the meantime instead of just waiting, like you would have to do when you call. Also, you can employ a live chat assistance service totally free as long as you have web access even if your website hosting supplier is located in a different country and they don't have a local telephone number you can call.
Live Chat Support in Shared Hosting
Together with the phone and ticket support, our company provides live chat support too. You can get in touch with us every day, which includes weekends and holidays, and we will give you more information about the shared hosting that we provide in case you are not a customer yet, or about common and billing questions when you already have a user profile. Though for entirely technical issues you will need to open a trouble ticket to our technical support team, as such matters will require more time to be taken care of, you can still contact us on our live chat for some technical information. For example, we can help you set up an e-mail address in your email client or troubleshoot various problems, saving you time and effort. Even if our telephone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we supply with our semi-dedicated servers, you are able to find the replies for any questions you may have or have lots of issues dealt with instantly. Our chat service is online each and every day, therefore you'll be able to speak to a representative even on holidays and weekends. In the event that you are unsure which plan would be better for your web sites or if our innovative cloud hosting platform matches some system requirements, you may join our live chat before you purchase anything. If you are an existing customer, you are able to obtain more info about account settings, billing issues as well as a number of common technical troubles you may encounter, for example when you cannot install an e-mail account in a client on your computer system. The live chat can save you lots of time no matter where you are or when you get in touch with us.