If you’ve ever got any enquiries connected with your hosting package or you experience a problem with your websites, you will need to get in touch with the hosting company’s help desk support team. It may not make a difference how fast they’ll reply if you have a query of a generic nature, but a problem like a botched web app update, for example, may result in your site becoming damaged or invisible online. And the longer you have to wait for the support team to assist you, the longer the site will be inoperative. In case you offer goods or services online, any outage will influence your site in a bad way and you may lose current or potential visitors. Lots of web hosting providers, especially resellers, respond to tickets and emails within 24 hours, but in the digital age that’s far too long, as visitors will rarely return to a site that is not functioning properly over prolonged stretches of time.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reaction time for any helpdesk ticket that you submit or any e-mail that you send is just 1 hour, even in case you contact us during weekends and public holidays. Whatever the essence of your question or issue might be, we’ll lend you a helping hand instantaneously and will supply you with the necessary information to solve any problem with your sites. The real response time typically does not exceed fifteen to twenty minutes, which goes to say that you can just forget about waiting for hours on end to get a problem solved or even worse – waiting around one whole day only to get an answer that more info is necessary whilst nothing’s fixed. We’ll assist you in a well-timed manner purely because we are aware of how valuable time can be in the dynamic Internet era. The one-hour response time guarantee applies to any billing or technical enquiry that you might have connected to our shared hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client care team representatives will be at your disposal at all times and they will answer any ticket that you post from your hosting Control Panel within no more than sixty minutes. The ticket response time is guaranteed regardless of whether you have a general query with regards to your semi-dedicated server or you encounter some complication and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we will be there to help you out, as we’re available 24-7 to deal with any general, technical or billing issue. In case you get in touch with us about anything that is within our power, we will sort it out before we respond to you, which suggests that you won’t have to wait for hours or days while the problem remains. If there is something that you have to do on your end, we’ll give you the required info – what possible solutions to try, what steps to take, etc.